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Questions, answered clearly

The essentials on booking, requirements, delivery, and payment with Peacock — so there are no surprises before you drive.

How do I book a vehicle?

Browse the fleet, choose your dates, and send a request for the car you want. Our team confirms availability, walks you through the rate and any terms, and reserves the vehicle once your booking is confirmed. If you have a specific occasion in mind — a production, wedding, corporate event, or a chauffeured day — tell us when you reach out and we'll tailor the arrangements.

What are the requirements to rent?

To reserve and drive, you must be at least 25 years old (or meet the minimum age stated for a specific vehicle), hold a valid driver's license, and provide a government-issued photo ID along with the payment method used for the booking. Certain vehicles carry additional requirements, which we'll confirm before your reservation is finalized.

Do you deliver?

Yes. We can arrange delivery and collection at homes, hotels, and airports across the cities we serve. Share your pickup location and timing when you book and we'll confirm what's available for your dates, along with any delivery details that apply to the vehicle and area.

What about deposits and insurance?

Confirming a booking may require a refundable deposit or a temporary hold on your payment method, released after the vehicle is returned in the condition you received it. Protection options, along with any deductible or excess that applies, are described during booking so you know what's covered before you drive.

What is your cancellation policy?

The cancellation terms for your reservation are shown before you confirm, so you can review them up front. Where a refund is due, it is returned to your original payment method. Some deposits or fees may be non-refundable, and that will always be disclosed at the time of booking rather than after.

How does payment work?

A quote reflects the rate and terms available when it's generated and may change until your reservation is confirmed. At checkout you authorize the amounts shown — including applicable taxes and fees — and any deposit or hold that applies. Payments are processed securely, and refunds, when due, go back to the method you paid with.

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